Guild Esports to use Kairos Moving Forward
How can a Communications and Operations app add value to a global eSports brand?
In an effort to consolidate the loyalty and staying power of eSports enthusiasts worldwide, Guild
recognised the need to improve and professionalise the communication and operation
processes that impact their athletes on a day-to-day basis.
The opportunity presented to Kairos was to add value to a sport that operates globally,
competitively and that has very high demands of digital interfaces by the nature and
demographic of its users. With traditional sporting establishments looking to eSport
organisations and their operation models to leverage sponsorship opportunities, athlete
performance, fan experience and engagement – it seemed a natural fit that our leading
communications and operations app would enhance the communication and operations
processes of Guild Esports..
“In every frontier of the sports industry, there’s a huge amount of background noise and clutter
to wade through. We recognise Kairos as an app that cuts through that, our athletes have their
daily, weekly and monthly schedules at their fingertips and know what’s expected of them!
Kairos has enabled us to professionalize how we run our teams to maximize performance and
success” Matthew Charles, Director of Operations, Guild Esports.
Gareth Quinn, COO at Kairos commented, “When Kairos was founded we had never intended
to sell into eSports, an industry which was still very embryonic in its development. We did
however want to build a platform which was sport, and more importantly, culture agnostic. We
are proud that Kairos can offer significant value to eSports teams and we are thrilled to be
working with the teams at Guild Esports, our very first eSports team.”
If your team is interested in learning more about Kairos, schedule a quick demo today!
How Kairos Helps Teams Competing in Major Tournaments
The Rugby World Cup is set to take place in France from 8 September through to 28 October 2023. Falling on a year where the sport will celebrate 200 years since the initial inception of the game, teams around the world are well into crucial preparations. With 48 matches to be played across 51 days in different locations: nailing the team management, operations and communications elements has never been more important. Operations staff globally are under a growing amount of pressure and Kairos has the proven tools to relieve the biggest pain points experienced during these often draining campaigns.
With World Cup squads like South Africa and Australia using Kairos already, we explored the compatibility of Kairos at three key stages of the tournament:
- Pre-Tournament Planning & Preparation
Organising logistics, accommodation, training facilities and transportation can be a daunting task. Kairos provides a comprehensive event and travel management platform that streamlines the process for the key staff involved.
With club seasons now finished, players involved in a club and a national squad both using Kairos will enjoy the ease of navigating between their two accounts on the Kairos app. While players will be coming together from all over the world, the travel feature ensures everyone is fully up to speed on travel plans, and is in the right place, at the right time. Staff can allocate bus, train, or flight seats, along with hotel room numbers, tickets or boarding passes to individual players – saving staff from back and forth messaging on platforms such as WhatsApp.
Next up is data collection ahead of the tournament. Staff can send out information requests ahead of time whether to be stored within individual athlete profiles or perhaps more generally through our survey feature. Gathering and storing information such as dietary requirements, kit sizes, wellbeing surveys or even ticket requests are easily managed meaning less headaches for staff and athletes alike. For the more private elements, our bespoke permissions ensure that only individuals can see the chosen information, maintaining confidentiality throughout. No need to worry if those documents need to be signed, that’s where our simplistic e-signatures feature helps speed up the granular processes with players being able to review and sign documents from their mobile device.
Hearing directly from a great of the game who has first hand experience using Kairos, Rassie Erasmus, South Africa Rugby’s Director of Rugby said, “The Kairos app has been a revelation for the Springboks, and has become a vital tool in our planning and preparation for test matches…
It’s an effective tool for any sporting team in their quest for excellence, and as SA Rugby’s Director or Rugby, I highly recommend this app to all sporting teams”.
- Tournament Communication & Operations
While the more granular logistics are left with the event organisers, Kairos simplifies training sessions, preparation phases and game-day by showing athletes key timings, starting lineups, game files or videos. The Kairos calendar becomes essential in the ever-changing world of elite sport – through scheduling live changes, updating team events, sharing individual player information such as media requirements and treatment allocations – allowing the player to have one single source of information. Gone are the days of creating PDFs that are constantly changing throughout the day or the need to rely on SMS messages to notify athletes of changes. Kairos takes care of the granular details, allowing athletes to focus on their performance.
Our favourite features for this stage of the tournament are: Kairos schedule, messenger, Kairos TV and facility management.
Kairos TV is a revolutionary new product which allows teams to show schedule information, announcements, messaging and both video and imagery on the screens within their training ground, stadium or hotel. While Kairos TV will not be officially launched until later this month as we catch up with demand from current customers, do feel free to get in touch to explore how it might work for you.
- Post Tournament Feedback & Evaluation
After the winners are crowned, it’s time to consolidate all learnings from the tournament…the good, the bad and the ugly.
Kairos facilitates the feedback and evaluation phase through file sharing, messenger and surveys.
That’s not forgetting the journey home where the travel feature will play a key role in returning players safely to family and club teams.
We understand implementing a new piece of technology can be a daunting task when athletes and colleagues are relying on the immediate success of the implementation. Often, there’s a lot at stake when implementing an innovative yet simple solution to replace traditional processes and ways of working. Kairos has been built intuitively to allow for streamlined onboarding, tailored for each team based on their nuances needs. Ben Golling’s, Fiji 7s Coach reflected on his experience with Kairos, “I’m really enjoying Kairos. It’s the first bit of software I can operate with ease and without needing a huge user manual and non-stop support. It’s similar to Apple’s idea of plug and play technology.”
If, like world class rugby teams, using Kairos is of interest to operate and communicate effectively throughout your next tournament, season or campaign, get in touch to schedule a demo today.
Good luck to all teams competing!
Equestrian Sports NZ consolidate operations with Kairos
Equestrian Sports New Zealand have chosen to implement Kairos into their high performance and pathway programs in what is a very exciting development for the organisation. Organisations like ESNZ face many logistical challenges with a dispersed athlete and staff group, both domestically and abroad, and a high level of logistical complexity. The opportunity to centralise their operations, communication and scheduling into one reliable platform has proven to be a great step for the athletes and staff alike.
Jock Paget, General Manager of High Performance at ESNZ commented, “Email is increasingly becoming a thing of the past and a slow way to communicate within a team. Having a centralised platform for comms and planning has streamlined our processes and removed the clutter for our athletes and staff. We wish we did this years ago.”
Liam Walker, Kairos representative in ANZ added, ‘It’s extremely exciting to be working with Equestrian Sports NZ. They have a very complex operation and have been extremely diligent in their reviewing of Kairos and what we can offer. It is great that Kairos is going to bring efficiency to their staff as well as clarity for their athletes in what is shaping as a very exciting few years ahead.’
Kairos is really excited to work closely with Equestrian Sports NZ as they continue to evolve and grow over the next few years.
Eredivisie Champions Choose Kairos as their Team Operations Provider
Feyenoord, one of the most established clubs in European Football have opted for Kairos as their team operations and communications provider. The first Dutch club to win both the European Cup and UEFA Cup, now boasts 16 league titles – including their first league title since 2017 which secured their place in next season’s Champions League.
Recent success inspired a reassessment of the club’s digital infrastructure as part of the continuation of their strategic plan, with the overall goal of enhancing interdepartmental operation processes within the club, alongside staff and player communication.
As a player-centered application dedicated to team operations, Kairos will enable all departments to communicate with players through streamlined scheduling, messaging, travel sections, and casting schedules to TV screens in real-time, ensuring everyone remains on the same page.
Frank Boer, Head of First Team Operations at Feyenoord commented: ‘Thanks to Kairos we’re able to communicate with our players and staff much more efficiently. By having all information in one, easy to manage place, we can now: share, update and protect information more securely.’
Commercial Director at Kairos, Conor Branson, added ‘We are delighted that, after a thorough due diligence process, Feyenoord has chosen Kairos as their team operations provider for the coming seasons.
Feyenoord are a huge brand within European football, and they are rightly receiving plaudits for their strategy both on and off the field. It was clear to see through the onboarding process the culture that flows through the club.
At Kairos, we believe in putting people first, and working with Frank, Matt, Raymond, Marieke, Sarith and the wider team has been a pleasure so far and we look forward to continuing those relationships over the next few seasons.’
Feyenoord are the latest European football powerhouse to join Kairos, following the likes of Manchester United, Liverpool, Newcastle United, Brighton & Hove Albion, Aston Villa, Brentford and many more football clubs using Kairos to streamline all aspects of team operations and communication.
Welcome to the family, Feyenoord.
Reigning County Champions, Surrey County Cricket Club opt for Kairos as their Communications, Operations and Planning Provider
Reigning County Champions, Surrey County Cricket Club opted for Kairos as their communications, operations and planning provider. Since 1845, the club has paved the way for the evolution of cricket both on and off the pitch – but how does Kairos contribute to an established cricket club and its long term goals?
For athletes, Kairos allows those designated users to log on the app and receive the relevant commitments assigned to the individual and the team they play on – it’s relevant to their day, week and month. With real-time updates for available appointments, time changes and facility locations, everything is in the one place.
For staff, Kairos is the place for team communication, administration and operations. Saving time, allowing for collaboration and setting permissions so users only see what they need to – Kairos is purpose built for elite sport.
Gareth Batty, Head Coach at Surrey commented, ‘We are excited to be using Kairos to help streamline our cricket operations at the club. After visiting various Premier League clubs during the offseason, everyone recommended Kairos to us. Since going through the onboarding procedure, it’s clear why they have such a positive reputation. We look forward to the relationship growing over the coming years’.
Conor Branson, Commercial Director at Kairos added, ‘Surrey’s reputation on and off the field is admirable, and we are delighted they have chosen Kairos to streamline all cricketing operations.’
Kairos believes having a secure place for your communications, operations and additional planning processes is key to the success of elite sports clubs globally.
We wish the club the best of luck in the coming months and look forward to watching our relationship grow from strength to strength!
Rugby Australia and Super Teams to Centralise Scheduling and Communication with Kairos
Rugby Australia and the Australian Super Rugby teams have chosen to utilise Kairos to centralise their operations and communication across their various teams and programs for the coming years. Kairos will be used from Super Rugby academies right the way through to the Wallabies & Wallaroos in what is shaping as an extremely exciting period for Australian Rugby with the 2023 Rugby World Cup in France, the 2025 Lions tour and the home World Cup in 2027. Alongside this, the Super Rugby teams are competing in the renewed Super Rugby Pacific competition against their New Zealand counterparts as well as the Fijian Drua and Moana Pasifika teams.
Kairos will be used to streamline all aspects of player and staff administration including schedules, appointments, messaging, document sharing and all other elements that make up the day-to-day running of teams either in season, in-camp or within tournaments.
Wallabies General Manager Chris Webb said, “Kairos has been a great addition to the Wallabies. It’s a one stop shop when it comes to scheduling, communication and sharing of information and that’s key in a high-performance environment. We’ve been impressed by the functionality of the platform and look forward to working with the team at Kairos moving forward.”
Founder of Kairos, Andrew Trimble, commented, “It’s fantastic to be working so closely with Rugby Australia and the Super Rugby teams in Australia. There is renewed energy within Australian Rugby and an extremely exciting period of time ahead. We know that Rugby Australia scoured the market searching for the best system to give both the national teams and Super teams the edge, and it is great that they selected Kairos. We look forward to evolving our platform through close collaboration with Rugby Australia during this exciting time, and to complement our work with other national Rugby organisations and professional leagues.”
Kairos APAC representative, Liam Walker, added, “Working with Rugby Australia and the Super Rugby teams in Australia is a great endorsement for the quality of the Kairos system. It is exciting to be working with a National Rugby organisation that has got such an exciting period coming up, and to go alongside the other Rugby teams we work with across the Sevens circuit, English Premiership, Heineken Cup, United Rugby Championship, Major League Rugby and International Rugby”.
Kairos is utilised by over 600 teams across 12 countries and 11 sports including teams in Super Rugby, Premiership Rugby, NBA, AFL, MLS, EPL, MLB, NHL & Olympics as the world’s best communication and operation platform in elite sport. Kairos is a modern cutting edge platform, built from the advice and expertise of the world’s biggest sports organisations and continually evolving at pace thanks to the input of our customers.
How Kairos Delivers on a Professional and Personal Level for Operations Staff Running Youth Academies
Running a successful youth academy is hugely challenging…
Operations staff are in charge of streamlining safeguarding processes which can be complex and time-consuming. Often involving multiple stakeholders and various procedures across several different apps and devices. Kairos helps the operations team streamline these processes, making them more efficient and effective, but importantly, giving operations staff some time back for themselves! Its safeguarding features can help these organisations meet regulatory requirements, streamline processes, and build trust with parents, all while keeping young athletes safe.
But, what makes Kairos so effective for the operations staff tasked with running an efficient youth academy?
Kairos is built so that the right people have access to the right information. Meaning safe communication from staff to players and parents or guardians is always guaranteed. Parents and guardians are identified on Kairos, operations staff members don’t need to remember which guardian to call, they simply select the player, and the relevant guardians receive that player, training or fixture specific information.
You can send waivers through Kairos that allows for permitted communication to players with parents consent. Allowing the club to speak to players only, guardians only, or both. All bases are covered for safe communication.
Features like ‘Report a welfare concern’ allow parents to log any concerns anonymously within Kairos, meaning the club has peace of mind that any issues can be logged accordingly to designated safeguarding officers.
The Kairos schedule is the pulse that keeps the planning and communication flow alive across all academies. The feature that everyone refers back to, it offers those who aren’t directly involved in the team an option to oversee multiple teams – keeping them involved in what’s going on at the heart of their club at any time, in any place.
For those users who are involved in the granular, day-to-day, Kairos offers a daily, weekly and monthly view that compliments all users: whether you like to know a month in advance, or the day before. With recurring events at the core of what makes the schedule feature so productive, having attendees update their responses for each event increases player accountability while simultaneously granting coaches the ability to plan ahead for the exact number attending that session.
Drawing on the adaptability of the Kairos platform, the schedule itself is colour coded, ensuring each activity stands out – keeping your plans legible and simple. Real-time updates will cater for last-minute weather warnings, location updates or time changes. Making the most of those last minute changes, and notifying all relevant users immediately.
Instant messaging on WhatsApp or iMessage is great, it helps build those 1-1 relationships that contribute to the communication flow in teams ahead of training or game-day. But, is it really professional to engage with parents, guardians or club members on an unauthorized platform, not built for the nuances of elite sport?
Kairos messenger facilitates group communication, individual communication and perhaps most importantly, staff communication. Keeping the operations team behind the team focused and on task.
Did we mention you can schedule messages? Ensuring they are delivered to the relevant stakeholders at the right time, in the right setting.
NB: Those on the receiving end will never know you really sent the message at 9pm (we’ll keep this between us!).
FILE SHARING 📁
Collaboration is integral in the planning processes of elite sport. Whether it’s the operations team behind the team, or the team itself.
Operations and coaching staff can store and share critical files like videos, PDFs and player information through our file sharing feature. The functionality of this feature has a strong link to our privacy settings, you choose who can access what files.
It should be noted though, files are viewable and easily accessed all year round whether it’s on iPad, desktop or mobile. You can forget the dreaded WeTransfer link and our personal favourite – the WhatsApp scroll, desperately searching for that file we all know you should have saved and favourited.
Surveys, surveys everywhere…
Operations staff often liaise with all performance based staff to distribute surveys to players and parents/guardians to ensure seamless collaboration and inclusion across all departments. It becomes difficult to prioritize deadlines while simultaneously remembering all the information that needs to be submitted at that exact moment to ensure the survey’s success for that specific department.
What sets the Kairos survey feature apart? While it’s great you can set deadlines for surveys, you can set reminders too. For those ‘we’ll do it later’ users… simply set a reminder for the recipients, a week, a day and hour before the due-date and we take care of the rest. And, for the users who pride themselves in getting things done, surveys can be left open to modify responses should requirements or answers change ahead of the deadline.
James Young, Head of Analysis and Data at Sunderland AFC acknowledged the utility in surveys across multiple departments when leveraging different age groups under the one club, “We’re getting regular surveys out to players of every age from first team down to academy”.
What does this mean for operations staff? More. Free. Time.
Did you know, using tools like WhatsApp grants users the ability to forward sensitive messages, videos or attachments to other contacts?
The lack of audit trail means information is easily lost, causing fragmentation across teams and clubs as an extension. Losing control of who sees what, and who sends what to whom means that information is easily lost. Through encrypted cloud technology, all your information is secure and protected. Kairos is ISO 27001 certified, meaning that every possible action has been taken to make sure that the highest standards are met.
If necessary, you can track messages which allows for a clear audit trail of communication. You can even control who views, accesses or changes your documents helping your players and staff have one source of truth. In short, the operations staff have greater ownership over their internal operations and communications.
Kairos adds a layer of sophistication to youth academies, ushering in a new era of professionalism in the youth academy environment through a clear blend of functional and emotional benefits experienced by operations staff, athletes and parents or guardians.
Basketball New Zealand to Centralise Scheduling and Communication with Kairos
Basketball Governing Body to Centralise Scheduling and Communication with Kairos
Basketball New Zealand have implemented Kairos to transform their internal communication and operations in the lead up to, and beyond the 2023 FIBA World Cup. Kairos will be rolled out across the national men’s & women’s teams as well as through Basketball NZ’s performance and pathway teams.
In competitions where small advantages can make all of the difference, the implementation of Kairos will save staff significant time on admin, logistics, and provide clarity for athletes: through updating schedules and itineraries in real time, alongside instant messaging and file sharing.
The Tall Blacks are one of 32 countries heading to the FIBA World Cup in August, which is basketball’s pinnacle sporting event on the world stage. This will be the 7th time the Tall Blacks have qualified for this prestigious event, where they will aim to recapture the magic of their 2002 run – led by now-head coach Pero Cameron – when they finished an incredible 4th best in the world.
Dillon Boucher, Basketball NZ CEO, commented, “We’re excited to begin this partnership with Kairos, with the goal of delivering an improved level of connectivity with our national team athletes. Player wellbeing is extremely important to BBNZ, so through this platform we can integrate our key operational and athlete info, comms, scheduling and surveying all into one place. We hope this will help life easier and more manageable for both our athletes and our High Performance team.”
Liam Walker, Senior Sales Executive at Kairos added, “We are extremely excited to have Basketball NZ utilising Kairos to streamline their operations and communication in the lead-in to and beyond the FIBA World Cup. They are a high performing organisation with a clear focus on innovation and continual improvement both at the elite level as well as throughout their expansive pathways and programs. We are looking forward to working closely over the next few years.”
Commercial Director, Conor Branson, added: ‘We are delighted to be working with another national governing body and look forward to supporting Basketball New Zealand’s team operational efforts over the next few years’.
Kairos is utilised by over 500 teams across 12 countries and 11 sports including teams in the NBL, AFL, Super Rugby, MLS, NBA, EPL, MLB, NHL & Olympics as the world’s best communication and operation platform in elite sport. Kairos is a modern cutting edge platform, built from the advice and expertise of the world’s biggest sports organisations and continually evolving at pace thanks to the input of our customers.
Premier League Powerhouse, Aston Villa, to use Kairos for Internal Communication, Scheduling and Planning.
It can be daunting for operations staff to consider, never mind implement new technologies. The pressure on the decision maker increases when the environment is an elite sports organisation, with so much at stake. Operations staff have to consider how the software might be received and embedded into an organisation that different platforms and software both old and new, already exist in – and that’s not to mention the stakeholders involved: players, coaches, and performance based staff.
Premier League powerhouse, Aston Villa, were no different in their quest for efficiency with team operations as they looked to streamline internal communication processes on one central platform that came equipped with team administrative and management capabilities. Resultantly, they joined Kairos – the market leaders within English Football, a platform solely focused on providing a solution to team communications and operations.
Matt Bennett, Team Operations Manager, commented, “We’re delighted to kick-start our journey with Kairos. From the earlier days of our relationship we were impressed with how well they understood our needs and without relying on fancy sales jargon were able to jump straight in and show us the platform and what it could do. As you can imagine our standards are very high and we cannot compromise on a solution such as this. We looked extensively at what was out there and went with the best solution there was.
Gareth Quinn, COO at Kairos commented, “When we first engaged with the Men’s Team at Aston Villa FC and Team Operations Manager, Matt Bennett, it was clear the club was already conducting its internal communications and operations efficiently. They already had well embedded systems and processes that were being used daily to successfully communicate all the moving parts of the organisation to the team, staff and directly to players so that everyone had the information they needed to perform their role effectively.
Having completed their own extensive research, exploring and testing what solutions were available, Kairos was given the opportunity to let them experience the impact our platform could have. The level of due diligence exercised by Matt as a highly experienced operations staff member and leader in the operations sphere was excellent. Through questioning our platform, on-boarding processes and the extent to which the platform would be effective and conducive to the Men’s Team players and staff, Matt distilled the versatility and simplicity of the platform.
It’s been a pleasure to work with Matt and his team. With Kairos now fully implemented in the Men’s Team, we are delighted to share that it is already having an impact in the everyday for operations staff, coaches and players.”
Our Commercial Director, Conor Branson added, ‘We are thrilled to be working with Aston Villa. They are already a highly successful football club, and we are delighted they have chosen Kairos to help the first team operate throughout their journey in the Premier League.’
We look forward to watching Aston Villa’s journey on the field and on the platform and hope that overall, the staff at AVFC note the ease and efficiency with which they can now operate.
FC Business Recognise Kairos as the Club Solution
A recent piece on Kairos in the FC Business Magazine 👊